Help Center

Real help for using PropertyGenome in the moment you need it.

Browse onboarding guides, feature walkthroughs, billing help, and troubleshooting articles for the live PropertyGenome workflow.

9
Published help articles
5
Help categories
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Customer-facing route
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Quick routes

Send customers to the right answer faster

New user question? Start with Getting Started.
Need help using one property workflow? Use Genome Score and Analyzer.
Need ongoing workflow help? Send users to Deal Tracker or Dashboard articles.
Blocked on access or plan confusion? Use Troubleshooting and FAQ or Billing guidance.
Featured articles

Best starting points for most users

01
Onboarding

Getting Started

Create your account, understand the six subscription levels, and set up the first workflow that makes PropertyGenome useful on day one.

5 min read
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02
Analysis

Genome Score and Analyzer

Learn when to trust the quick score, when to open Analyzer, and how the newer report and land-intelligence layers fit around the core score.

6 min read
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03
Analysis

Dashboard and Reports

Use Dashboard to revisit property work, download the newer AIML report packages, and understand what is included by subscription versus credit pack.

5 min read
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04
Workflow

Genome AI, Chatbot, and Voice AI

PropertyGenome now has three distinct AI surfaces. This guide explains what each one does, how audio works, and what changes by tier.

6 min read
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Onboarding

Onboarding

Start here if you are new to PropertyGenome and want the fastest path from sign-up to first real workflow.
Analysis

Analysis

Learn how Genome Score, Analyzer, Dashboard, reports, and the newer AIML report flow fit together.
Workflow

Workflow

Use these guides when a property moves beyond a one-time score and needs AI help, notes, reminders, or outreach.
Discovery

Discovery

Explore the tools that help you find opportunities, save searches, and scan markets before you commit to one address.
Account & Support

Account & Support

Use these articles for plan access, billing, credits, notifications, troubleshooting, and support.
Still need help?

Give customers a direct next step

If an article does not fully solve the issue, route the user into contact, billing, or the product page that matches the next action.